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What we doEverything your team needs to perform.
A complete platform for delivering professional training, the content, the certificates, the reporting and the brand, all in one place.
01
Training Content
175 ModulesComplete customer service curriculum covering 33 categories
15-Minute LessonsCard-based learning that fits into busy schedules
Interactive QuizzesTest comprehension with automated assessments
Video ContentProfessional video lessons with closed captions
02
Certificates & Recognition
Auto-CertificatesBranded certificates generated on module completion
Verification CodesQR codes and unique IDs for compliance verification
Completion BadgesDigital badges for achievements and milestones
Print-Ready PDFsHigh-quality certificates for framing or sharing
03
Analytics & Reporting
Progress TrackingIndividual and team progress at a glance
Compliance ReportsTrack mandatory training completion and deadlines
Engagement MetricsSee which modules resonate and where users struggle
Export DataDownload reports for board meetings or audits
04
User Management
Bulk ImportAdd users via CSV upload or manual entry
Role-Based AccessAdmins, managers, and learners with appropriate permissions
Training AssignmentsAssign modules to individuals or groups
Automatic RemindersEmail notifications for incomplete training
05
Customization
White-Label BrandingYour logo, colors, and styling throughout
Custom DomainHost on training.yourcompany.com
Multi-TenantCreate separate environments for each client
Custom WelcomePersonalized messaging and onboarding
06
Security & Integration
SSO SupportMicrosoft 365 and Google Workspace integration
API AccessProgrammatic access for enterprise workflows
Audit LogsComplete history of user actions and changes
Data ExportExport all data in standard formats
One platform. 175 modules. Every screen in your brand.
175 training modules
Comprehensive training covering customer service, MSP operations, Microsoft 365, compliance, and business growth.
Customer Service
- Active Listening
- Handling Complaints
- Difficult Clients
- Building Rapport
- Email Communication
- Phone Etiquette
Communication
- Video Presence
- Meeting Etiquette
- Teams/Slack Etiquette
- Crisis Communication
- Technical Explanations
MSP Operations
- Ticketing Best Practices
- SLA Management
- Autotask PSA
- Datto RMM
- IT Documentation
Microsoft 365
- M365 Admin Center
- Teams Admin
- SharePoint Administration
- Exchange Online
- Entra ID (Azure AD)
Australian Compliance
- Essential Eight
- Privacy Act (AU)
- NDB Scheme
- ISM Framework
- CPS 234
- PCI DSS
NZ Compliance
- Privacy Act 2020
- NZISM
- CERT NZ Controls
- PSR Framework
- Health Information Privacy
SMB Business
- Your First $1M: The Math
- Pricing & Profitability
- First 100 Clients
- Digital Marketing Essentials
Leadership
- From Doer to Leader
- Managing Humans
- Culture Hacks
- Giving Feedback
- Team Problem Solving
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